Frequently Asked Questions
Everything you need to know about your HONTRY shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
HONTRY is committed to ethical fashion. We prioritize working with suppliers who use eco-friendly fabrics and maintain fair labor practices across our supply chain.